The return period is 14 days. If more than 14 days have elapsed since your purchase,
we cannot offer you a refund or exchange.

When you return an item, it must be unused and in the same condition as when you received it, brand new.
The goods must be in their original packaging, including tags.

Once we have received and inspected the returned goods, we will send you an email letting you know
that we have received your returned goods. We will also inform you of the return or rejection.

If the return is approved, it will be processed and the credit will automatically be transferred to your
credit card or the original payment method within 5-10 working days.

We require proof of purchase to return the goods.

All postage costs for returns are the responsibility of the buyer.


If you wish to exchange your boots for boots in a different size, please contact us by e-mail at or by phone at +371 26802884

If you would like to exchange Pokeboo boots for boots in a different size, we ask you to
The boots must not have been worn on the street and must be brand new. Please check your size indoors and please do not remove tags etc.

All exchange postage will be borne by the purchaser.

Please do not send the boots to the manufacturer!